Manufacturing Journalist TR Cutler Profiles b2b2dot0 in Manufacturing & Technology eJournal

Collectively the organization has been responsible for more than 50 organizations making the leap to web-based ordering. Consistently b2b e-commerce projects require the collaboration of three key groups of stakeholders: the business users, the SAP experts, and the web technology experts. At b2b2dot0 all three key groups are handled by experienced staff to deliver a successful system, building the right solution and establishing frameworks for communication. b2b2dot0 found a gap in the market since no one was extending SAP with easy to learn and easy to use e-commerce products. Software as a service (SaaS) has gained traction in the CRM sector thanks to firms such as Salesforce.com and NetSuite, as well areas such as human resources, through SuccessFactors, and billing via the likes of Zuora, according to Stuart Lauchlan, news and analysis editor. The overall message is that SaaS is spreading beyond its 'traditional' markets. A good example is the ecommerce sector. SAP users who believe that customer service matters find that b2b2dot0 gives customers tools to do business effortlessly. b2b20dot0 is a strategic partner completely focused on e-commerce. According to research firm Gartner Group, by 2013, 40% of eCommerce deployments will use a complete SaaS ecommerce solution while 90% of eCommerce sites will subscribe to at least one SaaS-based service.